These Terms & Conditions (“Terms”) govern your participation in the Revalo Buyback Assurance Program operated by Gocollect Technologies Private Limited under the brand name Revalo.
By enrolling in the Revalo Buyback Assurance Program, you acknowledge that you have read, understood, and agree to these Terms.
1 Definitions
means Gocollect Technologies Private Limited.
means the Company’s buyback assurance platform.
means the individual enrolling a device under the Program.
means an authorized Revalo partner.
means the mobile phone enrolled under the Program.
means the assured value specified in the Buyback Assurance Certificate, subject to these Terms.
2 Eligibility
The Customer confirms that:
- They are at least 18 years of age.
- They are the lawful owner of the Device.
- The Device has not been reported lost or stolen.
- The Device has not been obtained through fraud or any unlawful activity.
- All information provided during enrollment is true and accurate.
3 Enrollment
Enrollment is valid only after:
- Successful verification of the Device.
- Completion of all required documents.
- Successful payment (if applicable).
- Issuance of a Revalo Buyback Assurance Certificate.
4 Buyback Assurance
Revalo agrees to offer the assured buyback value mentioned in the Buyback Assurance Certificate only if all eligibility conditions are satisfied at the time of claim.
5 Buyback Validity
The assurance remains valid only for the period stated in the Buyback Assurance Certificate (for example, 12, 18, or 24 months). Claims submitted after expiry may not be accepted.
6 Device Condition at Claim
At the time of buyback:
- The Device IMEI must match the enrolled IMEI.
- The Device must power on unless the selected plan states otherwise.
- The Device must not be counterfeit or tampered with.
- The Device must not have altered serial numbers or IMEI.
- The Device must not be blacklisted or blocked by any authority or network.
7 Customer Responsibilities
The Customer must:
- Remove all personal data before handing over the Device.
- Disable all screen locks and passwords.
- Sign out of cloud accounts (such as Apple ID or Google Account).
- Disable activation locks (such as Find My iPhone or Factory Reset Protection).
- Provide all requested documents during claim processing.
Failure to do so may delay or prevent completion of the buyback.
8 Exclusions
The assured buyback may not apply if:
- The Device is reported lost or stolen.
- The IMEI does not match enrollment records.
- The Device has been rooted, jailbroken, or materially modified in violation of the Program.
- The Device is counterfeit.
- Ownership cannot be verified.
- Fraud, misrepresentation, or forged documents are detected.
- Required documents are not submitted.
9 Inspection
Revalo or its authorized partner may inspect the Device before approving the buyback. The final payable amount is subject to verification under the Program terms.
10 Buyback Payment
Approved buyback payments will be made through the payment method determined by Revalo after successful verification and completion of required formalities.
11 Cancellation
Revalo may suspend or cancel enrollment if:
- Incorrect information was provided.
- Fraud is suspected.
- These Terms are violated.
- Required verification cannot be completed.
12 Limitation of Liability
Revalo’s liability under the Program shall not exceed the assured buyback value stated in the Buyback Assurance Certificate, except where otherwise required by applicable law.
13 Privacy
Customer information will be processed in accordance with Revalo’s Privacy Policy and applicable data protection laws. Information may be shared with authorized partners only where necessary to provide the Program or comply with legal obligations.
14 Changes to the Program
Revalo may update these Terms from time to time. Changes will not reduce benefits already granted under an existing valid Buyback Assurance Certificate unless required by law or expressly permitted under these Terms.
15 Governing Law
These Terms shall be governed by the laws of India.
16 Dispute Resolution
The parties will first attempt to resolve disputes amicably. If unresolved, disputes shall be subject to the jurisdiction of the competent courts at Kolkata, West Bengal, unless otherwise required by applicable law.
17 Customer Declaration
By enrolling, the Customer confirms that:
- They have read and accepted these Terms.
- All information provided is true and complete.
- They are the lawful owner of the Device.
- They agree to comply with the Program requirements.